Privacy Policy
Last updated: February 4, 2026
1. Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to OhMyFood Ltd, Company Number: 16984995, 194, Unex Tower, 7 Station Street, E15 1LB, London, United Kingdom. For the purpose of the GDPR, the Company is the Data Controller.
- Country refers to: United Kingdom
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website and Mobile Application.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to OhMyFood, accessible from https://ohmyfood.org
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Date of birth
- Gender
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.
3. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
4. Data Controller
OhMyFood Ltd ("we", "our", "us")
Company Number: 16984995
Registered Office: 194, Unex Tower, 7 Station Street, E15 1LB, London, United Kingdom
Email: privacy@ohmyfood.co.uk
Website: https://ohmyfood.org
For the purpose of the UK GDPR, the Company is the Data Controller.
5. What Data We Collect
- Personal Information: Name, email, phone number, delivery address, date of birth, gender
- Payment Information: Processed by Stripe (we don't store card details)
- Location Data: GPS coordinates, postcode (for chef discovery and delivery)
- Usage Data: Orders, browsing history, preferences, device information
- Cookies: Session cookies, analytics cookies (with your consent)
- Chef/Captain Data: Business information, identification documents, photos
6. Legal Basis for Processing (UK GDPR)
- Contract: To fulfill your orders and provide our service
- Consent: Marketing communications, analytics, optional features
- Legitimate Interest: Fraud prevention, platform improvement, customer support
- Legal Obligation: Tax records, compliance with UK law, food safety regulations
7. How We Use Your Data
- Process and deliver your orders
- Connect you with home chefs in your area
- Communicate about orders, deliveries, and account updates
- Send notifications via SMS, email, and push (based on your preferences)
- Improve our service and personalize your experience
- Comply with legal obligations (tax, food safety records)
- Prevent fraud and ensure platform security
- Send marketing communications (only with your consent)
8. Data Sharing
We share your data with:
- Chefs: Your name, delivery address, phone number (to prepare and deliver your order)
- Delivery Captains: Your name, delivery address, phone number (to deliver your order)
- Payment Processor: Stripe (for secure payment processing)
- Communication Services: Twilio (SMS), SendGrid (Email)
- Cloud Storage: Cloudflare R2 (for images and documents)
- Logging & Monitoring: BetterStack, Sentry (for error tracking and performance)
- Analytics: Only with your consent
We do NOT sell your data to third parties.
9. Data Retention
- Active accounts: While your account is active
- Order history: 7 years (UK tax law requirement)
- Marketing data: Until you withdraw consent
- Application logs: 30 days
- Deleted accounts: Anonymized after 30 days
10. Your Rights Under UK GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data in your account settings
- Erasure: Request deletion (subject to legal obligations)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in portable JSON format
- Object: Object to processing for marketing purposes
- Withdraw Consent: Opt out of marketing anytime in settings
To exercise these rights, email: privacy@ohmyfood.co.uk or use the privacy tools in your account settings.
Response time: We will respond to your request within 30 days as required by UK GDPR.
11. Data Security
We implement appropriate technical and organizational security measures including:
- Encryption in transit (HTTPS/TLS) and at rest
- Encrypted password storage (bcrypt hashing)
- Secure cloud infrastructure (Railway, Cloudflare)
- Regular security audits and vulnerability assessments
- Access controls and authentication (JWT tokens)
- OTP (One-Time Password) verification for phone and email
- Rate limiting to prevent abuse
12. International Transfers
Your data may be processed in the EU/US by our service providers (Stripe, SendGrid, Twilio, Cloudflare).
We ensure adequate safeguards through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the UK government
- Appropriate technical and organizational measures
13. Children's Privacy
Our service is intended for users aged 16 and over. We do not knowingly collect
data from children under 16. If you are under 16, please do not use our service or
provide any personal information.
If we discover that we have inadvertently collected data from a child under 16,
we will delete it promptly.
14. Cookies
We use cookies for:
- Essential cookies: Required for the website to function (session management, authentication)
- Functional cookies: Remember your preferences (location, language)
- Analytics cookies: Understand how you use our service (only with consent)
You can manage your cookie preferences through our cookie banner or browser settings.
15. Automated Decision Making
We may use automated systems to:
- Match orders with suitable chefs and delivery captains
- Calculate delivery fees and estimated delivery times
- Detect fraudulent activity
These automated decisions do not significantly affect your rights. You can contact us
to request human review of any automated decision.
16. Special Categories of Data
We may collect dietary preferences (e.g., vegetarian, vegan, halal, kosher), which may reveal
religious beliefs. This data is processed based on your explicit consent and is used solely
to help you find suitable chefs and meals.
18. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements.
Changes will be posted on this page with an updated "Last updated" date.
For significant changes, we will notify you via:
- Email notification
- Prominent notice on our website
- In-app notification
Your continued use of OhMyFood after changes are posted constitutes your acceptance of the updated policy.